This file contains additional information and troubleshooting tips about CybrCard. You can print the file by opening this file in any word processing program and choose the Print command from the File menu.
In this file you will find the following information:
1. Performance tips when using a Macintosh.
2. Performance and installation tips when using a Windows PC.
3. General tips, suggestions and comments.
4. Troubleshooting guide for the Macintosh, Windows 3.1 and 95.
5. Product support information.
General Tips, Suggestions and Comments
1. Make sure that you quit all applications such as word processors and screen savers prior to using the CD-ROM.
2. You must install QuickTime 2.1.2 (MPC), QuickTime 2.1 (MAC) prior to using the CD-ROM.
Some more things to keep in mind as you use the CD:
1. Single clicks of the mouse are all you need to make your selections. Multiple mouse clicks may cause unexpected results and may impair the performance of this CD-ROM.
2. The cursor changes shape when a spot on the screen becomes active, i.e., a hand indicates a clickable area. If it remains an arrow, the area or object is NOT active.
For optimum audio and video performance don't leave the cursor on an area in which movies are playing.
3. Volume control buttons are the up/down arrows on the lower left side of the main menu.
Product Support
If you have a question or problem with your CybrCard CD-ROM, please look at the printed documentation and in the Tech Help section on the disc. If you cannot find the answer, contact CybrCard Technical Support.
You can reach CybrCard Technical Support between 8:45 a.m. and 5:00 p.m. Eastern time, Monday through Friday. For assistance with your CybrCard CD-ROM, call (888) 292-7849. When you call, you should be at your computer and prepared to give the following information:
1. The name of the product.
2. The type of hardware you are using. It would be helpful to have the CPU type and speed, the graphics card, the sound card and the CD-ROM drive.
3. The exact wording of any error messages that appear on your screen.
4. What happened and what you were doing when the problem occurred.
5. How you tried to solve the problem.
Macintosh Performance Tips
1. Turn Modern Memory Manager Off.
2. Turn Virtual Memory Off.
3. Turn off any kind of RAM Doubler .
4. Exit from the program by going to the main menu screen and pressing the QUIT button.
5. The CybrCard CD-ROM is shipped with Apple QuickTime 2.5. CybrCard requires that QuickTime 2.1 or higher be installed on your machine.
6. The suggested setting for your monitor is 256 colors or Thousands of colors.
Macintosh Trouble Shooting
1) Check for the minimum requirements:
68030 CPU or faster,
8 MB of RAM -- (Apple, About this Mac, total memory = ?)
2x CD-ROM drive or faster,
13" monitor with 256 colors,
Mac OS 7.0 or above
mouse
2.5 MB free hard disk space -- (Command I on hard drive)
2) Check if you can play a QuickTime Movie:
a) Double click on CybrCard icon
b) Double click on Rooms
c) Open the Mov folder, choose one and play it.
*If you can't play the movie, run a find to make sure that both
QuickTime and MoviePlayer have been successfully installed:
a) Command F (for Find)
b) find QuickTime
c) check that there is one (and only one) QuickTime found in the Extensions folder.
(To find out where found items are located, highlight the item and
check the path on the bottom of the window.)
3) Shut off any extraneous extensions:
a) Double click on Apple
b) Double click on Control Panels
c) Open up Extensions Manager
d) Turn off any extensions which do not have to
do with CybrCard. Leave on any extensions dealing with Apple CD-ROM Sound Printer Video QuickTime Finder
as well as the Control Panels.
e) Save the newly chosen set of Extensions as CybrCard.
f) Restart.
4) If the CybrCard is still not playing properly, check the Memory information:
a) Double click on Apple
b) Double click on Control Panels
c) Open up Memory
d) Make sure that Modern Memory Manager is off.
e) Make sure that Virtual Memory is off.
5. Check monitor settings:
a) Double click on Apple
b) Double click on Control Panels
c) Open up Monitors
d) Make sure the color depth is set to 256 or thousands of colors.
Windows PC Performance/Installation Tips
1. Avoid pressing any combination of Function or special keyboard key combinations.
2. Turn off any TSR programs such as screen savers and network connections.
3. Exit from the program by going to the map and pressing the QUIT button or you can press the ESC key.
4. The suggested setting for your monitor is 256 colors or higher. Set your monitor to 640x480 resolution.
5. The CybrCard CD-ROM is shipped with QuickTime version 2.1.2 and requires that QuickTime be installed on your machine.
7. Please note: On some Windows PC systems the QuickTime install program may not find old versions of QuickTime. You would know this is the case because QuickTime doesn't work or the videos play poorly. We found that some systems had an older version of QuickTime stored in a subdirectory under a bin subdirectory, if this is the case, manually delete the old files and re-install QuickTime.
8. In Windows PCs, you may save disk space by deleting the qtinstall.exe file in the
sub directory AFTER you have installed QuickTime. This is the compressed program file and is no longer needed once QuickTime has been installed.
Windows 95 Trouble Shooting
I) Fatal Exception Errors
1) Check for correct installation
a) correct drive (Start, Run, type "d:\setup.exe" <enter> - (CD-ROM might be E drive on some computer systems))
b) make sure all other versions of QuickTime are deleted (click "delete" when installer prompts to mark for delete)
If installation is correct...
2) Open QuickTime folder in Control Panel (Start, Settings, Control Panel, QuickTime) and check Computer Profile for :
a) Memory (minimum 8MB- can also be checked in System Folder, Performance tab)
b) Video (SVGA, 256 colors, 640 x 480 res.)
If these video settings are correct continue from step #5. If these settings are off, adjust the display settings.
To adjust display settings:
3) Open Display Settings (Start, Settings, Control Panel, Display, Settings tab)
a) check for correct settings (256, colors, 640 x 480 Desk top area) make changes if incorrect.
b) Click "Apply" button. Close all windows. Try running CybrCard again. (Computer might have to be restarted)
Try playing movie in QuickTime Movie Player.
To play movie in QuickTime Movie Player.
4) Open QuickTime Movie Player(Start, Programs, QuickTime, Movie Player, File, Open (from menu))
a) select CD-ROM drive.
b) double click on Rooms folder.
c) double click on Mov folder.
d) double click on one Movie file.
If it does not play or crashes, it is possible that the video drivers installed are not the most updated version of that driver. Manufacturer should be contacted to obtain updated driver. This problem has been found to be the case on many IBM Aptivas which use the Trident display adapter. Try changing the color setting to "High color ( 16 bit)" and run Cybrcard again(keeping resolution set at 640 x 480). If this does not work - Change current drivers to the "Standard display adapter" to correct this problem.
To Change drivers to the "Standard display adapter" :
6) Open Display settings(Start, Settings, Control Panel, Display, Settings tab)
a) click "Change display type" button.
b) click "change" button in Adapter Type box.
c) click "show all devices" option (bottom line).
d) under "Manufacturers:" select "standard display type" (or "standard SVGA display type" if there is such an option).
e) under "Models" , select "SVGA display adapter".
f) click "OK" button.
g) make sure color is still set at 256 colors .
h) click "Apply" button .(computer might need to be restarted to effect changes)
Close all windows and run CybrCard again
II) Choppy Video
1) Reinstall CybrCard (Start, Run, type "d:\setup.exe" <enter> - (CD- ROM might be E drive on some computer systems))
2) On CybrCard - Setup, select option number five ( æ5. Use 16 Bit(Windows 3.1) CybrCardÆ )
3) Continue installation. (It is not necessary to reinstall QuickTime so you can select æSkipÆ in the QuickTime installation options.)
4) CybrCard will now run in the Cybr31.exe program directly from the Start Menu
Windows 3.1 Trouble Shooting
1) Check for the minimum requirements:
486DX - 66 MHz or faster,
8 MB of RAM
2x CD-ROM drive or faster,
13" monitor with 256 colors,
mouse
2.5 MB free hard disk space
1) Check to see Quicktime has been installed properly:
a) check CD-ROM drive name (Program Manager/file/run)
b) Type "d:\setup" at the command line, then <ENTER>
c) make sure all other versions of Quicktime have been deleted
2) Check if you can play a QuickTime Movie:
a) Open QuickTime movie player (QuickTime icon/movie player/open)(if no QuickTime icon is visible, select Window from the Program Manager menu/QuickTime for Windows)
b) select d: (CD-ROM drive) under Drives: (lower right box)
c) Double click on Rooms under Directories
d) Select movie file (upper left box) and make sure "all playable movies" is selected in lower left box.
If movie doesn't play in QuickTime, close the movie player.
3) Check the Memory info and shut down other running applications which are using RAM:
a) Program Manager/Main/Control Panel/Enhanced
b) select virtual memory button
c) Check free memory to make sure it is at least 8 MB.
5. Check video driver:
a) Open Control Panel (Program Manager/Main/Control Panel)
b) Click "Verify Setup" button to check installation (if no installation problems are detected, click OK)
c) check Memory (for 8 MB minimum)
d) check CD-ROM drive speed (2x minimum)
e) Check "Video" for 256 colors, 640x480.
If video settings are incorrect, change driver.
6. To change driver: (Please note: Always mark down the current driver information before attempting any changes in case you must reset them.)
a) Go to Window Setup (Program Manager/ Main/Window Setup)
b) choose "Options" in menu
c) select "Change Window settings"
d) click arrow on right side of "Display:" for popdown menu
e) choose new driver with 256 colors, 640x480
f) click OK
g) close windows
e) Set the resolution to 640x480.
If your computer prompts you for the system disks, this indicates that you do not have the correct or most updated drivers installed on your system. Please contact your dealer or the manufacturer for the most current drivers.
